Frequently Asked Questions

Everything you need to know about shopping with Chloe Jade Home.

What is the standard shipping timeframe?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return window for most items in their original packaging and unused condition. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Currently, Chloe Jade Home ships exclusively to addresses within the United States and Canada. We are working on expanding our shipping capabilities to more international destinations soon.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

All Chloe Jade Home products come with a 1-year limited warranty against manufacturing defects. If you believe your item is defective, please contact our support team with photos of the issue.